Full time or Part time
receptionist / floatation therapy position
We are currently looking for a committed floatation therapist and receptionist to join our team who is committed to results and growing the business.
Our small and supportive centre is experiencing growth. We are a health centre specialising in floatation therapy, myotherapy and massage based in Bellfield near Ivanhoe and Heidelberg serving the Northern area since 1994.
IMMEDIATE START
Our small and supportive centre is experiencing growth. We are a health centre specialising in floatation therapy, myotherapy and massage based in Bellfield near Ivanhoe and Heidelberg serving the Northern area since 1994.
IMMEDIATE START
- Part-time or Full-time work
- Advanced computer skills are a must everything we do is computerised, automated and systemised!
- Good writing skills essential (you will be tested in the interview process)
- Must be friendly, enthusiastic, motivated and have strong communication skills and work ethic
- Enjoy working autonomously knowing you have the support you need to get the job done
- Teamwork involves liaising with other staff members
- Must be efficient and enjoy cleaning
- Must have a keen interest in healthcare, helping people create a sense of well-being
- Enjoy talking to people
- Award rates apply
- Full training provided
- Free onsite parking & close to public transport
- All staff members receive unlimited free floats
Imagine yourself as the welcoming presence of our centre in the role of Floatation Therapist, attentively caring for clients at the beginning and end of their sessions.
Then we have the perfect position for you.
- Do you like to work in a friendly environment where you are respected and valued?
- Would you like to be trained in a Floatation Therapy roles?
- Are you a go-getter and willing to go the extra mile for each client?
- Do you enjoy greeting clients and managing a positive client experience?
- Are you a self-starter and results-oriented?
- Can you work under pressure when it presents itself.
Then we have the perfect position for you.
Float Room 1
This role consists of the following tasks and responsibilities:
As a Floatation Therapist, you will be:
The nature of this role requires you to be disciplined, organised and want to work together with clients to help them achieve their ultimate health and wellness results.
- Making initial bookings and re-booking floatation therapy sessions for clients
- Processing payments
- Happily answering phone calls
- Providing excellent customer service
- Completing various admin tasks
- Managing your time based on clients
- Working largely on your own
As a Floatation Therapist, you will be:
- Guiding clients through the process of using a Floatation Tank (we will train you)
- Answering their questions
- Quickly and thoroughly cleaning the floatation rooms after each client, paying close attention to our strict hygiene standards
- Setting up the rooms, laundering towels and other duties.
The nature of this role requires you to be disciplined, organised and want to work together with clients to help them achieve their ultimate health and wellness results.
Float Room 2
If you can say 'yes that's me' to at least 10 of these then get in touch with us:
This role is NOT a match for you if:
- Do you get passionate about wanting to help people?
- Are you confident that you can find solutions a client issue when they come in for a session?
- Are you committed to providing exceptional customer experience and business improvement?
- Do you love to clean showers, wash, hang and fold towels and the day to day cleaning of a clinic?
- Are you proactive, result-focused, self-motivated and skilled at sales?
- Do you have the ability to work independently or within a team environment, taking ownership of following through and looking after clients needs?
- Do you have a friendly and positive personality style?
- Are you able to receive constructive criticism and customer feedback?
- Do you understand business and have the ability to meet rebooking targets?
- When you say "I'll take that on" or "Leave it with me" do you deliver?
- Are you able to follow processes?
- Are you able to recommend our maintenance wellbeing programs and float hours program?
- Do you understand the importance of looking professional all the time?
- Are you self-discipline and have great time management skills?
- Do you have excellent communication and rapport skills?
- Can you manage client session times?
- Are you commitment to our company vision?
- Do you have the willingness to learn?
- Do you have attention to detail?
This role is NOT a match for you if:
- If you cannot quickly learn new processes and implement them straightaway
- If you don’t like working automomously when looking after float clients
- If you don’t like to rebook clients
- If you don’t know how to create rapport with clients and show genuine care
- If you don’t have clients best interest at heart
- If you don’t like to clean
- If you don’t like to upsell
- If you don't like the constant changes of duties / tasks during the day
- If you don’t like to do follow up calls and finding out how the client went post-float and then being able to rebook them in again
- If you don’t see yourself working long term
- If you don’t like reaching targets
- If you don’t like to follow instructions
- If you don’t like receiving constructive feedback
- If you cannot manage back to back float clients knowing you have a 30-minute interval between clients
- If you arrive late to work and need to be there 15 minutes early
EXPERIENCE:
MANDATORY:
- Experience is sales
- Experience in customer service
- Experience is rebooking clients
MANDATORY:
- Know how to rebook clients
- Self-discipline and time management
- Excellent communication and rapport skills
- Able to manage client session times
- Commitment to our company vision
- Willingness to learn
- Attention to detail
OUR HIRING PROCESS:
We have systems for everything, including hiring new staff. Step one will be to submit your expression of interest with an email and your CV. In this first contact, tell us why this opportunity is for you.
Be sincere and authentic. It will set the tone for what comes next.
If not compelling, the process will end here. As noted above, you can read-between-the-lines AND we’ve told you.
If your introductory email is not compelling, you will receive a standard “thank you, but no thank you” response email.
Your introduction email does NOT need to be verbose. It does need to be written from the heart. One or two genuine paragraphs can seal the deal.
Once we ‘accept’ your expression of interest, we’ll send you a personality profile test. If you match what we’re looking for, we’ll proceed to an interview to get to know each other. We’ll know “instantly” if we connect or not.
With all that out of the way, we’ll proceed to get to know each other. We’ll invite you to the clinic, meet the staff, show you the facilities and resources available and then if you’re still keen, we’ll proceed to getting to know each other.
At that point, we’ll determine how we transition you into the team, how and when you leave where you are working now. It’s very important to us that you leave your current employment on positive terms. We will accommodate all reasonable requests. We don’t want you to burn any bridges.
We have systems for everything, including hiring new staff. Step one will be to submit your expression of interest with an email and your CV. In this first contact, tell us why this opportunity is for you.
Be sincere and authentic. It will set the tone for what comes next.
If not compelling, the process will end here. As noted above, you can read-between-the-lines AND we’ve told you.
If your introductory email is not compelling, you will receive a standard “thank you, but no thank you” response email.
Your introduction email does NOT need to be verbose. It does need to be written from the heart. One or two genuine paragraphs can seal the deal.
Once we ‘accept’ your expression of interest, we’ll send you a personality profile test. If you match what we’re looking for, we’ll proceed to an interview to get to know each other. We’ll know “instantly” if we connect or not.
With all that out of the way, we’ll proceed to get to know each other. We’ll invite you to the clinic, meet the staff, show you the facilities and resources available and then if you’re still keen, we’ll proceed to getting to know each other.
At that point, we’ll determine how we transition you into the team, how and when you leave where you are working now. It’s very important to us that you leave your current employment on positive terms. We will accommodate all reasonable requests. We don’t want you to burn any bridges.
Intrigued and interested? You know what to do. Email Lena Yammine at [email protected]
We want to fill this role immediately.
If you know someone who would be perfect for this role please let them know we are now hiring. No phone calls please - direct all queries to [email protected]
Please note ALL enquiries will be kept STRICTLY CONFIDENTIAL.
We want to fill this role immediately.
If you know someone who would be perfect for this role please let them know we are now hiring. No phone calls please - direct all queries to [email protected]
Please note ALL enquiries will be kept STRICTLY CONFIDENTIAL.